Returns Policy
At Rosswood Home Scents, we take great care in creating and packaging our products to ensure they arrive with you in perfect condition. As all of our wax melts and home fragrance products are handmade, we kindly ask that you read our returns policy below.
Returns & Refunds
Due to the nature of our products, we are unable to accept returns on used items or products that have been opened, unless they arrive damaged or faulty.
If your order arrives damaged, incorrect, or there is an issue with your items, please contact us within 48 hours of delivery with:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will always do our best to resolve any problems quickly and fairly.
Damaged or Faulty Items
If an item arrives damaged or faulty, we may offer:
- A replacement
- Store credit
- Or a refund where appropriate
Non-Returnable Items
We cannot accept returns for:
- Used wax melts
- Opened products
- Products damaged through misuse
- Change of mind purchases due to scent preference
As fragrance is personal, we recommend trying our sample options if you are unsure which scents you may prefer.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. Orders that have already been dispatched cannot be cancelled.
Contact Us
For any questions regarding your order, please contact us via:
📧 rosswoodhomescents@outlook.com
Thank you for supporting our small business 💛
