Privacy Policy

Last Updated: 20 July 2026

Privacy Policy

Rosswood Home Scents (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, create an account, place an order, or contact us.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

Who We Are

Rosswood Home Scents is an online retailer based in England, United Kingdom, specialising in handcrafted home fragrance products.

If you have any questions about this Privacy Policy or how we handle your personal information, please visit our Get In Touch page.

Information We Collect

Depending on how you interact with our website, we may collect the following information.

Information You Provide

When you place an order, create an account, subscribe to updates, or contact us, we may collect:

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number (if provided)

  • Account login details (if you create an account)

  • Order history

  • Messages sent through our contact forms

Payment Information

Payments are processed securely through trusted third-party providers including PayPal and Square.

Rosswood Home Scents does not store your full debit or credit card details. Payment information is collected and processed directly by the payment provider in accordance with their own privacy policies.

Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referring website

  • Date and time of your visit

This information helps us improve our website, identify technical issues, and protect against fraud.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Arrange delivery of purchases

  • Communicate about your order

  • Provide customer support

  • Respond to enquiries

  • Manage customer accounts

  • Process refunds where required

  • Improve our website and services

  • Detect and prevent fraud

  • Comply with legal and regulatory obligations

  • Maintain business records required for accounting and tax purposes

We only use your personal information where we have a lawful basis for doing so under UK data protection law.

Our Legal Basis for Processing

Depending on the circumstances, we process your personal information because:

  • it is necessary to fulfil a contract with you (such as processing an order)

  • we have a legal obligation to retain certain records

  • you have given your consent (for example, where required for marketing)

  • we have a legitimate business interest in operating and improving our website, provided your rights are not overridden

Customer Accounts

If you create an account on our website, we will store the information needed to manage your account, including your order history and saved addresses.

You are responsible for keeping your password secure.

Marketing

If you choose to subscribe to marketing communications, we may occasionally send information about new products, promotions, or special offers.

You can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us through our Get In Touch page.

We will never send marketing emails where your consent is required unless you have agreed to receive them.

Cookies

Our website uses cookies to ensure it functions correctly and to improve your browsing experience.

Cookies may be used to:

  • keep you logged into your account

  • remember items in your shopping basket

  • remember your preferences

  • improve website performance

  • understand how visitors use our website

  • help prevent fraudulent activity

Some cookies are essential for the operation of the website and cannot be disabled without affecting functionality.

Where required, you will be given the opportunity to manage your cookie preferences.

WooCommerce

Our online shop is powered by WooCommerce.

WooCommerce stores information necessary to process your orders, including customer details, order information, and shipping details.

This information is stored securely and only for as long as necessary.

Payment Providers

We use trusted third-party payment providers including:

  • PayPal

  • Square

These providers securely process your payment information on our behalf.

When you choose one of these payment methods, your payment details are processed directly by the relevant provider and are subject to their own privacy policies.

Rosswood Home Scents does not receive or store your complete payment card information.

Delivery Providers

To deliver your purchases, we share only the information necessary with our delivery partners, such as:

  • your name

  • delivery address

  • contact details where required

This information is used solely to complete delivery of your order.

Sharing Your Information

We only share your personal information where necessary to operate our business.

This may include:

  • payment providers

  • delivery companies

  • website hosting providers

  • website maintenance providers

  • professional advisers

  • accountants

  • legal advisers

  • government authorities where required by law

We never sell your personal information to third parties.

Data Retention

We only keep your information for as long as necessary.

For example, we may retain order records for several years to comply with UK tax and accounting legislation.

Once information is no longer required, it is securely deleted or anonymised.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information.

These measures include:

  • secure website encryption (SSL)

  • restricted access to customer information

  • secure hosting

  • regular software updates

  • password protection

  • monitoring for unauthorised access

Although we work hard to protect your information, no online service can guarantee complete security.

International Transfers

Some of the third-party services we use, such as payment providers, may process information outside the United Kingdom.

Where this occurs, appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

Your Rights

Under UK GDPR, you have the right to:

  • access the personal information we hold about you

  • request correction of inaccurate information

  • request deletion of your personal information in certain circumstances

  • object to certain types of processing

  • restrict processing in certain situations

  • request a copy of your personal data

  • withdraw consent where processing relies on consent

To exercise any of these rights, please use our Get In Touch page.

Children’s Privacy

Our website and products are intended for adults.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been collected from a child without appropriate consent, we will delete it as soon as reasonably practicable.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to read their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or the services we use.

Any updates will appear on this page together with the revised “Last Updated” date.

We recommend checking this page periodically to stay informed about how we protect your information.

Contacting Us

If you have any questions about this Privacy Policy, your personal information, or wish to exercise your rights under UK GDPR, please visit our Get In Touch page.